Additionalinformation

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Companydescription

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Jobdescription

Job Description

Portico are looking for an exceptional Welocme Host to join our Front of House team and deliver a world-class visitor experience within a prestigious corporate environment.

As the face of the business, you will be responsible for creating a warm, professional, and memorable first impression for all guests, visitors, clients, colleagues, event delegates, and VIPs. You will play a key role in ensuring every interaction reflects the highest standards of customer service and hospitality excellence.

Our Welcome Hosts leave all guests and colleagues with a positive and lasting impression, providing a seamless and professional experience from the moment they arrive. You will be passionate about delivering outstanding service and creating a welcoming environment that exceeds expectations.

Key Responsibilities

• Provide a professional, engaging, and personalised welcome to all visitors, clients, colleagues, and guests.
• Deliver a consistently high standard of customer service and hospitality.
• Manage visitor arrivals, registrations, and access procedures.
• Build strong relationships with clients, stakeholders, and colleagues.
• Support meeting room management, ensuring rooms are prepared and maintained to the highest standards.
• Assist with VIP visits, events, and delegate management.
• Proactively anticipate guest needs and resolve queries promptly and professionally.
• Maintain accurate records and comply with all site security and health & safety procedures.
• Handle enquiries confidently and professionally, both face-to-face and over the telephone.
• Act as a brand ambassador, ensuring the reception and front-of-house environment remains welcoming, professional, and presentable at all times.

Why Join Us?

• Work within a prestigious corporate environment.
• Be part of a professional and supportive team.
• Opportunity to make a genuine impact on the visitor and colleague experience.
• Ongoing training and development opportunities.
• A role where no two days are the same and exceptional service is recognised and valued.

If you are passionate about creating memorable experiences and delivering first-class customer service, we'd love to hear from you.

Hours: 7am - 6pm (variable shifts) Salary: £28,891

Qualifications

• A minimum of 12 months' experience in a five-star customer service role.
• Previous experience leading a small to medium-sized team within a customer service environment.
• Experience working within a corporate or luxury hotel environment is essential.
• Familiarity with room booking systems, visitor management platforms, switchboard operations, and helpdesk systems.
• Experience using audio-visual and conferencing equipment is highly desirable.
• A confident and inspiring leader who leads by example and motivates teams to deliver exceptional service.
• Exceptional attention to detail with a commitment to maintaining the highest standards.
• Adaptable and able to respond effectively to changing priorities and client requirements, often in a fast-paced environment.
• Confident handling customer concerns and complaints, identifying appropriate solutions and escalating where necessary.
• Able to work independently, exercise sound judgement, and make decisions in line with company policies and procedures.
• Flexible, proactive, and positive in approach.
• Highly organised with strong time management skills and the ability to prioritise multiple tasks effectively.
• A strategic thinker with excellent problem-solving abilities.
• Committed to collaboration and contributing positively as part of a wider team.
• Passionate about delivering outstanding customer experiences and building strong relationships with clients, colleagues, and visitors.

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