Additionalinformation

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

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Accommodations

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Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Companydescription

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Jobdescription

Job Description

ServiceNow is seeking an Advisor Partner Technical Architect - AI Platform & Data (Moveworks) to drive AI-enabled partner growth through deep, L400-level AI/ML architecture expertise, strategic business development, and ecosystem-wide thought leadership. This is an Advisory technical Architect role focused on helping partners build differentiated AI-powered solutions on the ServiceNow platform - from agent architecture and model selection through RAG design, multimodal AI, and AI-first solution commercialization - with particular depth in Moveworks, EmployeeWorks, and Agent Studio.

As a Practice-aligned Advisor Partner Technical Architect within the AI Platform & Data Practice, you will be engaged where deep AI expertise is required - working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to shape commercially viable, technically excellent AI solutions. Your focus is on how to architect and design AI solutions that partners build - not how to govern AI at the enterprise level (which is owned by the Partner Technology Architect - Governance & Security through AI Control Tower).

Your expertise extends beyond ServiceNow capabilities to encompass the full AI ecosystem - foundation models, open-source frameworks, competing platforms - enabling you to guide partners on hybrid architectures and multi-vendor AI strategies that position ServiceNow as the enterprise AI platform of choice.

What you get to do in this role:

As an Advisor Partner Technology Architect - AI Platform & Data, you will serve as the go-to AI architecture expert across the partner ecosystem, driving deep technical co-innovation and commercial success for AI-powered partner solutions, and as the Moveworks technical authority for partners in your region.

AI Architecture & Solution Co-Creation

• Co-create AI-native architectures with partners, developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize.

• Provide L400-level expertise in agentic AI architectures including autonomous agent design, multi-agent orchestration, tool use patterns, and human-in-the-loop design patterns.

• Drive collaborative adoption of emerging AI technologies across agent frameworks, RAG architectures, multimodal AI, and foundation model integration.

• Build reusable co-innovation assets including solution templates, starter kits, scripts, demo environments, and vertical-specific architecture blueprints that enable partners and validate feasibility. Partners own delivery.

• Influence AI product architecture and roadmap based on partner ecosystem needs through formal feedback loops with product teams.

Moveworks Specialization

• Serve as the dee[ technical authority on Moveworks and EmployeeWorks for partners in your region, with command of platform internals, Agent Studio, integration patterns, and supported architectures.

• Guide partners through integration design with enterprise systems (ITSM, HCM, ERP, CRM), including authentication and data flows. Prototype and test approaches to validate feasibility, including when documentation is incomplete or a first approach fails.

• Enable partners to technically qualify, scope, position, and design Moveworks solutions independently, and to deploy EmployeeWorks and win new logos through partner-led motions.

• Route Moveworks product feedback and partner questions through the designated PTAG Moveworks lead, who holds the interface to the Moveworks business unit.

• Turn recurring partner issues and resolved problems into playbooks, reference architectures, and enablement content, and surface them to the Partner Design Studio for Pattern Library review.

Pipeline & Revenue Growth

• Lead AI technical workshops with partners and engage directly with CAIO/CDO/CTO stakeholders to co-design AI solution architectures.

• Execute strategic proofs of concept that prove AI business value and technical feasibility; deliver standard and tailored product demonstrations showcasing Now Assist, AI Agents, Moveworks, and platform AI capabilities.

• Remove technical obstacles at critical deal milestones; guide partners on competitive AI positioning and validate joint solution feasibility.

• Present AI architecture and strategy to executive audiences; facilitate cross-functional alignment across technical and business teams.

Partner AI Capability Building

• Design and deliver comprehensive AI architecture training programs, workshops, office hours, and executive briefings that build lasting partner capability in AI solution development.

• Mentor partner architects and internal team members; foster expertise in AI engineering, prompt design, agent development, and platform AI capabilities.

• Assess partner AI technical capabilities and identify gaps; develop capability maturation plans and AI competency models.

• Represent ServiceNow and partner AI innovation at industry events, conferences, and executive forums; contribute to AI thought leadership content.

Business Growth & Value Realization

• Collaborate with partner-aligned Partner Technology Architects on AI-specific joint business planning, aligning partner AI investments with market opportunity.

• Guide partners from AI concept to validated solution to scalable commercialization with clear monetization pathways.

• Connect AI architecture to measurable business outcomes (efficiency gains, revenue impact, ROI, time-to-value); develop AI-specific value narratives.

AI Ecosystem Intelligence

• Maintain expert-level knowledge of the broader AI ecosystem including major platforms (OpenAI, Google AI, Microsoft Copilot, AWS Bedrock, Anthropic) and open-source frameworks.

• Guide partners on hybrid AI architectures that leverage ServiceNow alongside other AI investments; understand multi-vendor orchestration patterns.

• Ensure AI solutions are designed with responsible AI principles including human-in-the-loop governance, safety guardrails, and testing rigour during development.

• Coordinate with Partner Technology Architect - Governance & Security for engagements requiring enterprise AI governance, AI Control Tower positioning, and regulatory compliance mapping.

How You Work

• Out-Quarter by design. You build partner capability and do not carry customer opportunities. In-Quarter engagement is limited to closing a documented partner gap, as a complement to SC Field.

• Engagement comes through the PTAG intake form, qualified and routed by the Practice within 48 hours. The Partner Manager remains the primary partner point of contact.

• You pull in Partner Solution Engineers and the Partner Design Studio for design standards, reference architectures, and Pattern Library contributions. Standards and published reference architectures are owned by PDS.

Success Measures

• Partner Practice Maturity - AI practice progression, pre-sales certification attainment, and readiness scores.

• Pipeline Influence - growth in AI partner-sourced and partner-influenced pipeline.

• Co-Created Offerings - number and quality of repeatable AI offerings co-developed with partners.

• Partner Self-Sufficiency - partner capability to independently position, demonstrate, and deploy AI solutions.

• Thought Leadership - conference presentations, published content, and external visibility.

• Executive Satisfaction - partner satisfaction with advisory engagement quality and strategic value.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• 8+ years pre-sales, solution architecture, or technical consulting experience with proven success leading technical discovery, POCs, and partner workshops.

• 5+ years hands-on experience with AI/ML architecture, model development, and deployment; deep expertise in foundation models, agent frameworks, and RAG architectures.

• Expert-level knowledge of enterprise platform architecture and AI capabilities; experience with cloud infrastructure (AWS, Azure, GCP).

• Demonstrated understanding of the broader AI ecosystem beyond any single platform, including major AI providers and open-source frameworks.

• Deep expertise in AI adoption patterns for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).

• Proven experience engaging with CAIO/CDO/CTO-level technical executives and articulating complex AI concepts to diverse audiences.

• Experience working with partner ecosystems (GSIs, SIs, ISVs) and understanding partner business models and co-selling dynamics.

• Track record of external thought leadership including conference presentations, published content, or industry recognition.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• Strong grounding in enterprise integrations and API-driven platforms (REST, authentication, data flows), with hands-on experience across enterprise systems such as ITSM, HCM, ERP, and CRM.

• Ability to write and adapt scripts or lightweight code (Python, JavaScript, or similar) to test integration approaches and validate solution feasibility.

• Familiarity with enterprise agentic AI tools and coding harnesses.

Preferred & Standout Experience:

• Experience with ServiceNow platform and Now Assist AI capabilities, AI Agents, and AI Agent Fabric.

• Experience with agentic AI implementations, multi-agent systems, or autonomous workflow design.

• Background in strategy consulting, product management, or technical advisory roles.

• Experience in Federal government or regulated industries.

• Hands-on experience with prompt engineering, fine-tuning, or model evaluation frameworks.

• Experience with Moveworks, EmployeeWorks, or Agent Studio; Moveworks Academy coursework and Agent Studio Developer certification.

What This Role Does Not Do

• Perform platform configuration, development, or solution delivery.

• Own commercial contracts, pricing, or financial program management.

• Own enterprise AI governance strategy, AI Control Tower positioning, or regulatory compliance mapping (owned by PTA - Governance & Security).

• Replace partner-aligned Partner Technology Architects for holistic partner strategy (works in partnership as a domain specialist).

• Manage day-to-day partner relationships (coordinates with Partner Management).

• Provide 24/7 production support (provides escalation guidance and incident advisory).

• Carry or run In-Quarter customer deals (owned by SC Field).

Travel for partner, customer, and organizational activities up to 25%.